In this article, you will learn how to set up a Technical Contact for your organization on the OnSign platform.
The Technical Contact is the email address or phone number that will receive notifications about infrastructure improvements, IP changes, and other technical matters.
- Click your profile picture in the bottom-left corner of the screen and select Settings.
- In the second menu, choose Organization Settings.
- Scroll down to the Technical Contact section and click the blue + Add Contact button.
- Enter your organization’s technical contact email and phone number, complete the CAPTCHA, and click Save Contact.
- Finally, open the verification email sent to the address you provided and confirm it.
All set!
- A revalidation email is sent every 3 months. If it is not validated within 14 days, the organization’s administrators will be prompted to either validate the existing email or provide a new one.
- The Technical Contact may be any type of email address, such as an internal technician’s email or a support ticket inbox. It does not need to belong to an active OnSign account.
- Technical Contact notifications are not related to billing and will only cover technical matters.