The file types supported on a given device depend on both OnSign’s compatibility and the hardware capabilities of the media player. We recommend verifying the supported file formats for your media player and OnSign (on this page) before uploading content.
Always remember to check the file types supported by your device in the product manual.
You can upload the following supported files to your OnSign account:
| Category | Supported Formats |
|---|---|
| Images | JPG, JPEG, PNG, APNG, GIF |
| Videos | MKV, AVI, MP4, MPG, MPEG, WebM |
| Fonts | TTF, OTF, WOFF |
| Web Assets | HTML, CSS, JS |
| Others | PDF, ZIP |
The platform allows you to upload all of these file types; however, the final determining factor is whether your hardware supports them. For more details, refer to the file specifications documentation. If you are using a BrightSign device, see the related article for device-specific information.
You can upload PDF files as well as ZIP files containing multiple media assets. In these cases, a folder is automatically created containing all individual PDF pages or the files included in the ZIP archive.
If you attempt to upload an unsupported file to the OnSign platform, a notification will appear at the bottom of the Content page with a yellow warning icon. Hovering over this icon will display the message “file extension not supported”.
