Refer to this tutorial in case you were not able to update the Player App software from your OnSign web account:
If at trying to update your OnSign Player App, a pop-up shows up on your screen with the message that the Player could not be updated, it means your device does not have the OnSign Systems App or Signage Platform Module (SPM) installed. These software packages are necessary to allow advanced features of OnSign on your device, including remote update. Not every device model supports these packages.
If you don’t have a device with these capabilities, follow the next steps:
- On your device's local browser, open the OnSign download page.
- Download the latest version of the OnSign Player App available for your Operating System.
- Install the App on your device again. The software will be updated, keeping all the already published Content on the Player.