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Create, manage, and impersonate accounts under your own branded OnSign TV platform.

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    • Tutorials

      • Players & Screens

        • Player Fundamentals

          • Hardware - What is a Player

          • Supported hardware device

          • Organizing Players with Tags

          • Offline Content Playback

          • Advanced Alerts

        • Connecting & Managing Players

          • Connecting a player

          • Renaming a player

          • Deleting a player

          • Replacing a hardware device

          • Detaching a hardware device

          • Removing a license from a Player

        • Player Installation

      • Content

        • Campaign Building

          • How to create a Campaign

          • Creating Campaigns from the Content page

          • How to create Custom Screen Layouts

          • Custom layout to match your display resolution

          • How to use the Timeline

          • Adjusting the Campaign duration

          • Transitions for Campaigns

          • Adding an Audio track to a Campaign

        • Playlist Building

          • Creating a Playlist

          • Adding Content to a Playlist

          • Transitions for Playlists

          • Creating complex Playlists

        • Media

          • The Content page

          • Organize Content in Folders

          • How to duplicate Content

          • How to delete files

          • How to upload media files

          • Supported file types and recommended formats

          • View File Specifications

          • Supported video formats for BrightSign Players

          • How to upload Font

          • Tracking content usage

          • Using Compositions

          • Using Dynamic Compositions

          • Using Flash Content

          • Showing PowerPoint Presentations

          • Adjusting Image Aspect Ratio

          • Transparent image background

          • Optimizing videos with Handbrake

          • Converting MOV to MP4

          • How to enable Media Optimizer

        • Audio Content

          • Using Audio Files

          • Using Audio Announcement App

          • Using Audio Ducking

        • Video Wall

          • How to build a Video Wall

          • Calculate the Video Wall resolution

          • Adjusting the resolution on Windows

          • Setting the resolution with Geometry

          • Display fullscreen on Windows

          • Aligning the screen

          • Adjusting MacOS settings

          • Hiding MacOS menu bar

      • Publishing

        • Publishing Content

          • Basic Content publishing

          • Publish Content with Time-based Restrictions

          • Playback restriction by Tags

          • Publish Tag filtered Content

          • Content publishing moderation

          • Managing published Content

          • Reordering Content

          • Pausing Content playback

          • Adding restrictions to Content

          • Unpublishing Content

          • Fallback Loop

          • How OnSign Syncs and Downloads Content to Players

        • On-demand & Scheduled Playback

          • Playing on-demand Content

          • Pausing on-demand Content

          • Playback at specific time

          • Using HTTP Request Trigger

          • Local Web API

          • Setting GeoRegions

          • Using GeoRegion Trigger

          • Using QR Code Trigger

        • Tagging & Scheduling Campaigns

          • Organizing Campaigns with Tags

          • Searching Campaigns by Tag

          • Restricting a Campaign Timeline

        • Publishing & Cycling Playlists

          • Publishing Playlists to a Player

          • Distributing Content by Categories in a Playlist

          • Organizing Playlists with Tags

          • Add restrictions to Playlists

          • Campaign cycling

          • How to Cycle Video Ads

        • Player Groups & Multi-screen Sync

          • How to create Player Groups

          • Multi-screen Synchronized Playback

        • Content Update & Bandwidth Schedule

          • Player Download Settings

          • Content Update Interval

          • Content Update Frequency (Data Feeds and RSS)

          • Content Download Schedule

          • Content Download Restrictions

      • Apps & Data Feeds

        • App Fundamentals

          • What is an App?

          • Creating an App

          • Applying transparent background to Apps

          • New Apps Page

          • New Editing App Page

          • New Color Picker

        • Creating Custom Apps

          • Uploading custom Apps

          • Creating an App with HTML5

        • Built-in Apps

          • Using Finance Apps

          • Using Table & Sports Apps

          • Using Text Apps

          • Using Clock Apps

          • Using Weather Apps

          • How to display Birthdays

          • Using the Wi-Fi App

          • Using Flight Status Apps

          • Using Meeting Room Apps

          • Using Calendar Apps

          • Connecting your calendar server (iCal)

          • Using Google Files

          • Using the Website Link App

          • Using QR Codes

          • Creating a Zapier account

          • Using RSS Feeds

          • Using the PowerBI App

          • Using the Cafeteria App

          • Using the Menu Board - Casual App

          • Using URL templates with the Website Link App

          • Google Maps Apps

          • Configuring Allowed Domains in the OnSign Web Link App

        • Media & Entertainment Apps

          • Using Social Network Apps

          • Creating an Instagram feed

          • Using the YouTube Video App

          • Using the Upcoming Movies App

          • Displaying streaming videos

          • Using Media RSS Feeds

          • Live TV compatible hardware (HDMI Input)

          • Displaying live TV (HDMI Input)

          • Using Media Cycling Apps

          • Using Audio Announcement App

        • Data Feeds

          • Data Feed Introduction

          • Creating a New Data Feed

          • Creating a Data Feed from an External Source

          • Google Sheets as Data Feed external source

          • Data Feed Settings and Filters

          • Data Feed Content Moderation

          • Data Feed Content Channels

          • Using Dynamic Compositions

          • Data Feed – Using a Column as an Index

          • Using Apps to display a Data Feed

        • Programmatic Advertising

          • Programmatic Ads with Hivestack

          • Programmatic Ads with Outcon

          • Place Exchange credentials

          • Programatic Ads with Place Exchange

          • Programmatic Ads with Vengo

        • Developer & API

          • DataBridge integrating Google BigQuery with OnSign

      • Interactivity & Automation

        • Triggers and Interactivity

          • Introduction to Triggers and Interactivity

          • Create a Key Press Trigger

          • Additional Trigger Settings

          • Create Interactive Campaigns

          • Create Interactive Buttons

          • Create Interactive Menus

          • Create Expanded Interactive Menus

          • Create Carousel Sliders for Photos

          • Setting Interactivity Timeout

          • Using GeoRegion Trigger

          • Playback at specific time

          • Soccer Goal Trigger Plugin — Automate content with live soccer match events

        • Sensors & IoT

          • Using Serial Port Write Data App

          • Setting up Nexmosphere LED Strip on BrightSign

          • Quividi Integration

          • Using Weather Plugin

          • Using Nexmosphere

          • Setting up Nexmosphere on Windows

          • Setting up Nexmosphere on BrightSign

      • Operation & Monitoring

        • Monitoring & Remote Control

          • Monitoring Events

          • Monitoring Resource Usage

          • Monitoring your Dashboard

          • Remote View

          • Monitoring Mosaic

          • Set email notification for errors

          • Remote control Android Players

          • Remote reboot

          • Shut down Windows Players

          • Health Check

        • Player Settings & Customization

          • Remote Player reboot

          • Muting a Player

          • Setting the Player location

          • Player default settings

          • Configuring multiple players

          • Adding logos or footer (mask)

          • Configuring a new Player logo

          • Configuring Player Brightness Control

          • Show black screen after working hours

          • Disable Android Play Store auto update

          • How to create Players in bulk using CSV

          • Video Playback Decoder

        • Player Updates

          • Remote Player update

          • Manual Player update

          • Offline Player update

        • Network & Bandwidth

          • Firewall Settings

          • Using China Proxy Server

          • Player Data Saving Options

          • Player Bandwidth Consumption

      • Reports

        • Introduction to reports

        • Using Tags to filter Reports

        • Creating scheduled Reports

        • Media playback Report

        • Report Hub

      • Account & Admin

        • Account Settings

          • Updating user information

          • Setting email notifications

          • Connecting social media accounts

          • Enabling FTP service

          • Using FTP clients

          • Setting up Default Content

          • Adding a Technical Contact

        • Users & Permissions

          • Creating additional users

          • Sharing files and folders

          • Setting permissions to users

          • Deleting users

          • Deleting an account

          • Creating user groups

          • Adding permissions to user groups

          • Deleting user groups

      • Billing & Plans

        • Billing & Licensing

          • How to upgrade the trial account

          • How to change a credit card

          • How to download your invoice

          • How to change the billing cycle (monthly / yearly)

          • Adjust the number of player licenses

          • License Management - Add or Remove Licenses

        • White Label

          • How to create accounts

          • How to edit accounts

          • How to impersonate a user’s account

          • How to block accounts

        • Enterprise License

          • Audit log

          • Two-factor authentication (2FA)

          • Single Sign-On (SSO)

          • Enterprise platform backup

          • Publication change tracking

          • Organization Security Settings

      • Troubleshoot & Reference

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    • How to create accounts

      Manage several accounts for reselling. In your branded digital signage account, you can create sub-accounts for your clients and assign Player licenses among these sub-accounts as you wish. The sub-accounts are called Orgs (Organizations). Set...

      March 12th, 2025 2568 views 0 likes

    • How to edit accounts

      Even after having created your client’s account, you can still change their account information anytime. In your branded digital signage account, click on the “Orgs” tab on your page menu on the left. Find the...

      March 12th, 2025 2369 views 0 likes

    • How to impersonate a user’s account

      Impersonation is a tool offered on the platform to have access to one of your user's account and assist when support is needed. In the event, a user reports a Content playback error or a...

      March 12th, 2025 2181 views 0 likes

    • How to block accounts

      Sometimes, you need to lose something in order to value it. Warn users about unpaid subscriptions or other issues by blocking their accounts. This action will keep the client from accessing their account and modifying...

      March 12th, 2025 2483 views 0 likes

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