OnSign TV supports several video formats, such as MKV, AVI, MP4, MPG, and MPEG. You are even able to upload MOV video files. However, please be aware that MOV is the format for Apple's QuickTime. Your hardware may not play it.

We recommend to convert uncommon video formats must be converted to supported file formats.

To convert MOV to MP4, you can either download a software or use your computer's default settings.

Renaming file:

1. Open your computer map and select the corresponding .mov file.
2. Check the “File name extensions” on the map header. This needs to be enabled to change the extension.
3. Right-click the file and hit "Rename".
   If you use an Apple device, open “Get Info” of the file. Look for the Name & Extension section.
4. Change the extension .mov to .mp4. Because mp4 is a subset of the QuickTime standard, you can change a mov file to a mp4 format by simply changing the extension.

Using free software:

1. Download the Handbrake software. It is available for MacOS, Windows, and Linux.
2. Start the program.
3. Drag your .mov file to the converter window and select mp4 as "Output Format".
4. Hit "Start Encode".

Handbrake is just one example of a free software. Feel free to use any of your preference.